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Every industry worldwide demands skilled innovators in Cloud Computing and AI to pioneer breakthroughs.

With our expert guidance, you can excel as a trailblazer in these fields! Whatever path you pursue, we support your journey to success. Secure roles with leading tech firms and launch your career. Master cloud architecture, gain comprehensive insights into designing and implementing cloud solutions and usage of AI tools and techniques.

INSTALL & TROUBLESHOOT PC HARDWARE

  • Introduction to the IT Industry & Role of Desktop Support Engineer
  • Different client devices & parts of a PC
  • Installation & Troubleshooting of RAM & Motherboard
  • Installation & Troubleshooting of Hard disk & SMPS
  • Installation & Troubleshooting of Processor & Graphics Issues
  • Cooling Mechanisms
  • Peripheral Devices
  • PC Assembling
  • Working on BIOS/UEFI Settings & Troubleshooting
  • Installing a Scanner & Webcam
  • Laptop parts identification, Upgrade and Troubleshooting
  • Identification of Beep codes and solution
  • Types of Printer, Connectivity & Basic Troubleshooting
  • Working with Diagnostic Tools
  • Troubleshooting of PC Hardware using AI Tools
  • Server Hardware (Processor)
  • Server Hardware (RAM)
  • Hot Swappable Devices

CONFIGURE & TROUBLESHOOT OS (WINDOWS+LINUX)

  • Different OS and Compatibility Features of Windows 11
  • Introduction & Installation of Windows 11
  • Upgradation and Migration of Windows
  • Introduction to Linux Flavours
  • Installation of Linux
  • Dual Boot installation
  • Boot process (Windows)
  • Personalizing Windows 11
  • Security and Privacy in Windows 11
  • Networking and Connectivity
  • Performance Optimization
  • Maintenance and Troubleshooting
  • Managing Users, Workstation and Shared resource
  • Windows Tools (Control Panel)
  • User Profile and User Interface
  • Features of Linux
  • PowerShell and WSL
  • Basic Linux commands
  • File Management
  • User Management (Linux)
  • Disk Management (Linux)
  • Network Management (Linux)
  • Boot Process (Linux)
  • Security patches and service updates
  • Installation & Troubleshooting of Drivers
  • Installation & Troubleshooting of Apps
  • Connecting client to Domain
  • Connecting & Managing Printer
  • Troubleshoot OS-related Issues
  • Troubleshoot OS-related Issues using AI tools

SERVICE DESK TOOL

  • Introduction to Service Desk/Helpdesk
  • Introduction to Zoho Service Desk Tool
  • How to use Zoho Service Desk Tool
  • Introduction to Service Now Service Desk Tool
  • How to use Service Now Service Desk Tool
  • Introduction to Nagios Monitoring Tool
  • How to use Nagios Monitoring Tool
  • Introduction to Jira Admin Tool
  • How to use Jira Admin Tool
  • Practical exposure to Help Desk using simulated environment

BEHAVIORAL SKILLS

  • Essential Behaviors: Learning attitude, Logical thinking & Problem solving
  • Behaviour/Etiquette at Workplace
  • Organizational Process & Policies
  • IT Standard Operating Procedure (SOP) & Knowledge Base (KB)
  • Compliance and Regulatory Requirements
  • Security Awareness Training
  • Risk Communication Strategies

NETWORKING ESSENTIALS

  • Overview of Computer Networks
  • Identification of NW Devices & Its working
  • Network Topology
  • OSI_TCP/IP Model
  • Types of UTP cables, Connectors and Crimping standards, Punching
  • Types of Fiber cables, Connectors
  • Ethernet and LAN Technologies
  • IP Address and Types of Address
  • IP address parameters & Assign an IP address
  • Subnetting
  • Ports & Protocols
  • Setting up a Wired LAN
  • Setting up a Wireless LAN
  • Configure DNS & DHCP in the Network
  • Difference between Wired & Wireless Devices, Wireless Security
  • How to configure and connect to a Wireless network/ Wi-Fi Fundamentals
  • Using Wireshark to Monitor Networks
  • Configure & manage NW printer
  • Basic Network Troubleshooting commands
  • Resolve Network Connectivity Issues
  • Remote troubleshooting, how to use PUTTY and allow ports, Using Team Viewer, RDP, Connectwise
  • Introduction to Network Security (Firewall, IPS, IDS, VPN, SSL/TLS
  • Introduction to Network Management (SNMP, Network Monitoring and Network documentation)

MS 365 & OUTLOOK

  • Subscriptions of MS-365 & Using MS Word
  • Using MS Word
  • Using MS Excel
  • Using MS-Excel: Basic Formula & Data
  • Using MS PowerPoint
  • Create PPT using MS PowerPoint template and theme
  • Managing Worksheets and Workbooks, Sorting data in Excel, Applying Filters
  • Using Pivot Table, Working on Powerpoint
  • Introduction to Collaboration Tools (MS Teams, SharePoint)
  • Configuring Outlook, Google Workspace (Offline, Cloud, POP/IMAP, Mobile)
  • Configuring Outlook, Google Workspace (Offline, Cloud, POP/IMAP, Mobile), Email Configuration)
  • Troubleshooting Outlook (Backup, PST, OST, how it works, hanging/crash, slow performance-memory extend)
  • Managing & configuring One Drive
  • User Management and License management

English Communication and Job Aid

  • Importance of PD & Goal Setting
  • Formal Greetings, Work ethics & Manners
  • Basic English Communication, Grammar i.e. Present, Past, Future Tense
  • Additional activities for spoken English
  • Dealing with Different Types of Customers
  • Interview Preparation (Body Language & Grooming)
  • Interview Preparation (HR Commonly Asked Questions Preparation)
  • Job Description (JD) and Company Profile
  • Sentence Formation
  • JD & Writing resume as per JD
  • Introduction to Soft Skills
  • Communication Skills (Effective Verbal Communication Active Listening Skills
  • Interpersonal Skills (Building Positive Relationships Conflict Resolution & Management)
  • Leadership, Teamwork & Team Building Activities
  • Problem-Solving and Decision-Making
  • Time Management & Organization (Dealing with Procrastination)
  • Email Etiquette & Email Writing Exercises
  • Telephone Etiquette
  • Group Discussions
  • Stress Management
  • Presentation

Next Job Role Technologies

CCNA (Routing and Switching)

  • Network Fundamentals IP Addressing

  • Network Access Technologies

  • Advanced Network Access Technologies

  • Working with Cisco Devices

  • Advanced IP Connectivity Technologies

  • Implementing IP Services

  • Infrastructure Security

  • WAN Technologies

  • Automation and Programmability

  • Troubleshooting

MCSA Paper 1

  • Introduction to Windows Server 2022

  • Installing, upgrading and migrating servers and workloads

  • Managing ADDS Object, Infrastructure Management

  • Implementing Identity Services and Group Policy

  • Implementing & configuring NW infrastructure Services

  • Configuring local storage & Enterprise Storage Solutions

  • Implementing Storage Spaces and Data Deduplication

  • Installing and configuring Hyper-V and virtual Machines

  • Deploying and managing Windows and Hyper-V containers

  • Implementing backup & restore with Server Backup

  • Implementing security in Windows Server

  • Configure and manage Remote Access & web services

  • Monitoring & Troubleshooting Windows Server

REDHAT SA1 & Firewall

  • Introduction to Linux and Unix OS

  • Access the Command Line + Manage Files from the Command line

  • Accessing Help in RHEL

  • Create, View and Edit text files

  • Manage Local Linux users and groups

  • Control access to files with Linux File System permissions

  • Monitor and Manage Linux Processes

  • Control Services and daemons

  • Configure and Secure OpenSSH service

  • Analyze and store logs

  • Introduction to Fortinet Firewall Basic Configuration

  • Understanding Firewall Policies and Rules

Cloud Computing (Azure + AWS)

  • Introduction to Microsoft Azure

  • Core Services in Azure

  • Azure IAM Services

  • Azure Storage Solutions

  • Introduction to Azure Monitoring

  • Overview of Azure Networking Services

  • Introduction to AWS and Foundational Services

  • Amazon S3 and Glacier Storage

  • Amazon EC2 and EBS

  • Amazon Virtual Private Cloud

  • AWS Management Tools

  • AWS Security Identity and Access Management

  • Design DNS and Route 53

  • Design AWS environment & Cloud Automation

Aspirational Technologies

Prompt Engineering & AI

  • Creating Chat GPT / Co-Pilot Account

  • Understanding Prompt Engineering

  • Basics of GPT Models and Prompt Format

  • Working With Prompts

  • Real-Life Use Case

  • Introduction to AI

  • Text Preprocessing

  • Bag of Words and TF-IDF

  • Named Entity Recognition (NER)

  • Supervised vs Unsupervised Learning in NLP

AI-Powered Cloud Computing & Monitoring Tools

  • AI Tool: Splunk

  • AI-Based Data Recovery and Backup Solutions Tool: Rubrik

  • AI-Enabled Remote Desktop Support Tool: LogMeIn Rescue

  • AI-Based Inventory Management Systems Tool: Lansweeper

  • AI Tool: Grafana

AI-Powered Computer Repair Tools

  • SolarWinds Network Performance Monitor (NPM)

  • CPU-Z (Enhanced with AI for detailed CPU diagnostics)

  • Hardware Sentinel AI

  • Recuva AI (Advanced data recovery with AI capabilities)

  • Different AI Powered Computer Repair Tools

Edge Computing

  • Introduction to Edge Computing

  • Architecture of Edge Computing

  • Key Components of Edge Computing

  • Data Processing and Storage at the Edge

  • Edge Computing Use Cases

Cyber Security

Comprehensive curriculum covering all aspects of cybersecurity

1

Introduction To Ethical Hacking

2

Information Gathering Using Footprinting & Reconnaissance

3

Network Scanning Techniques

4

Enumeration And Countermeasures

5

Vulnerability Assessment

6

Hacking Systems

7

Malware Threats

8

Packet Sniffing Techniques

9

Social Engineering And Countermeasures

10

Denial Of Services And Buffer Overflows

11

Session Hijacking Techniques And Countermeasures

12

Web Server Hacking And Countermeasures

13

Web Applications Hacking And Countermeasures

14

SQL Injection Attacks And Detection

15

Wireless Hacking And Security

16

Mobile Hacking

17

Evading IDS, Firewall And Honeypots And Countermeasures

18

Hacking IoT Devices

19

Cloud Computing Threats And Security Techniques

20

Cryptography

21

Basics Of Penetration Testing