100% Career Success Guaranteed

Every industry worldwide demands skilled innovators in Cloud Computing and AI to pioneer breakthroughs. With our expert guidance, you can excel as a trailblazer in these fields! Whatever path you pursue, we support your journey to success.

1

Install & Troubleshoot PC Hardware

  • Introduction to the IT Industry & Role of Desktop Support Engineer
  • Different client devices & parts of a PC
  • Installation & Troubleshooting of RAM & Motherboard
  • Installation & Troubleshooting of Hard disk & SMPS
  • Installation & Troubleshooting of Processor & Graphics Issues
  • Cooling Mechanisms (Air cooling vs. Liquid cooling vs. CPU coolers vs. Case fan vs. Thermal Paste)
  • Peripheral Devices
  • PC Assembling
  • Working on BIOS/UEFI Settings & Troubleshooting
  • Installing a Scanner & Webcam
  • Laptop parts identification, Upgrade and Troubleshooting
  • Identification of Beep codes and solution
  • Types of Printer, Connectivity & Basic Troubleshooting
  • Working with Diagnostic Tools
  • Troubleshooting of PC Hardware using AI Tools
  • Server Hardware (Processor)
  • Server Hardware (RAM)
  • Hot Swappable Devices
2

Configure & Troubleshoot OS (Windows+Linux)

  • Different OS and Compatibility Features of Windows 11
  • Introduction & Installation of Windows 11
  • Upgradation and Migration of Windows
  • Introduction to Linux Flavours (Centos/Ubuntu)
  • Installation of Linux
  • Dual Boot installation (Windows and Linux)
  • Boot process(Windows)
  • Personalizing Windows 11 & Exploring Apps and Store
  • Security and Privacy in Windows 11
  • Networking and Connectivity in Windows 11
  • Performance Optimization in Windows 1 Maintenance and Troubleshooting in Windows 11
  • Managing Users, Workstation and Shared resource
  • Windows Tools (Control Panel)
  • User Profile and User Interface
  • Features of Linux
  • PowerShell and WSL
  • Basic Linux commands
  • File Management
  • User Management (Linux)
  • Disk Management (Linux)
  • Network Management (Linux)
  • Boot Process (Linux)
  • Security patches and service updates
  • Installation & Troubleshooting of Drivers
  • Installation & Troubleshooting of Apps
  • Connecting client to Domain in Windows
  • Connecting & Managing Printer in Windows/Linux
  • Connecting & Managing Printer in Windows/Linux (PR)
  • Troubleshoot OS-related Issues
  • Troubleshoot OS-related Issues using AI tools
3

Service Desk Tool

  • Introduction to Service Desk/Helpdesk
  • Introduction to Zoho Service Desk Tool
  • How to use Zoho Service Desk Tool
  • Introduction to Service Now Service Desk Tool
  • How to use Service Now Service Desk Tool
4

Behavioral Skills

  • Essential Behaviors: Learning attitude, Logical thinking & Problem solving
  • Behaviour/Etiquette at Workplace
  • Organizational Process & Policies
  • IT Standard Operating Procedure (SOP) & Knowledge Base (KB)
  • Compliance and Regulatory Requirements
5

Networking Essentials

  • Overview of Computer Networks
  • Identification of NW Devices & Its working
  • Network Topology
  • OSI_TCP/IP Model
  • Types of UTP cables, Connectors and Crimping standards
  • Types of Fiber cables, Connectors
  • IP Address and Types of Address
  • IP address parameters & Assign an IP address
  • Subnetting
  • Ports & Protocols
  • Setting up a Wired LAN
  • Setting up a Wireless LAN
  • Configure DNS & DHCP in the Network
  • Difference between Wired & Wireless Devices,
  • Wireless Security
  • How to configure and connect to a Wireless network/
  • Wi-Fi Fundamentals
  • Using Wireshark to Monitor Networks
  • Configure & manage NW printer
  • Basic Network Troubleshooting commands
  • Resolve Network Connectivity Issues
  • Remote troubleshooting,
  • how to use PUTTY and allow ports,
  • Using Team Viewer, RDP, Connectwise
  • Introduction to Network Security (Firewall, IPS, IDS, VPN, SSL/TLS
  • Introduction to Network Management (SNMP, Network Monitoring and Network documentation)